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Customer Care
Frequently Asked Questions
About Logistic information
We offer door-to-door shipping services, including DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid) to meet customer needs. In addition, we also provide FOB and CIF trading terms.
01
Global Shipping Options
We support a range of international shipping needs:
To your warehouse or destination address
To a Chinese port (FOB Terms)
To the destination port in your country (CIF Terms)
02
Delivery Regions & Estimated Timelines
(Port Delivery / Door-to-Door Delivery)
Europe: 25–35 days / 40–50 days
United States: 25–35 days / 40–50 days
Middle East: 25–30 days / 35–45 days
Asia: 7–15 days / 15–30 days
03
Shipping Updates
Tracking details will be provided approximately 10 days after vessel departure.
04
Customs Clearance Support
Need help with customs?
Our logistics specialist is here to assist you through every step of the process.
After-sales Support
5-Year Warranty
Enjoy peace of mind with our 5-year warranty on product quality and craftsmanship.
Damaged or Missing Items
Every shipment includes a detailed packing list. If any items arrive damaged or missing, contact us immediately. We’ll resolve the issue within 7 business days and cover any loss on our side
Returns & Repairs
We do not accept product returns.
For repair needs, we send replacement parts at no cost.
Installation Support
Step-by-step installation guides are provided to help you set up with ease.
Payment & Security
Your order can be securely processed through a variety of international payment methods, including:
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T/T (Telegraphic Transfer)
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L/C (Letter of Credit)
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Online payment methods, such as PayPal or other secure online transfers
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Alibaba Order Guarantee, for added trade security
Products Featured by Customer Experiences
★★★★★
Thailand-Lin
"The team guided us through every step and the chairs arrived with excellent quality. We would like to recommend!"
★★★★★
Canada – Summit Legal Group
“We’ve been so happy working with you — both the service and the product exceeded our expectations!”
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★★★★★
Singapore – Jason Lim
“We're thrilled with the height adjustable workstation. It has transformed our office environment, offering both comfort and productivity. A perfect fit for our needs!”
★★★★★
United States – Antonio
“We’re very pleased with the results. Thank you for the great work!”
★★★★★
Australia – Top Notch Flooring
“The customized reception furniture is just amazing — exactly what we envisioned!”
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★★★★★
United States – Northeastern Group
“You guys did a great job — smooth process and solid quality.”
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★★★★★
Chile – Weenpy
“We’re very satisfied — the size fits perfectly. Hope to work together more in Chile!”
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★★★★★
Brazil – Gabriela
“We love the chairs! Thank you for the excellent service and style.”